Please Pardon Our Dust!
If you've ever built or rehabbed a house, you know how difficult it can be trying to live a normal life with construction all around you.
The reward can be incredible though.
In 1981, I bought a 1904 three-story, federal style house in Rochester, NY (at the base of Cobb's Hill if you know Rochester). I removed the dining room rear window, and gutted the entire first floor down to the bare studs pitching all of the plaster and debris out the window into the back yard. A few days later, still with the studs, wiring and plumbing exposed, I move my wife and three children into the second floor of the house. We could look through a hole in the upstairs bathroom floor into the kitchen below - it was crazy.
Three years later, we had restored that beautiful old house to it's former glory and made a good profit in the process. I did all the work myself.
Living in it during that time was hell.
As you know (I hope...), we're doing a massive site rebuild at MyNAMS.com to make it more secure and improve the functionality. If you're a member, you should be able to access all the downloads, blog posts, The Library, the Dashboard and all the educational training material. But you're going to find a lot of dust and debris along the way.
Today, I wanted to let you know about the priority issues and how we're handling them.
Issue 1:
Media - If you use a browser other than Firefox, you may run into video issues. We've isolated that issue to an incompatibility with Easy Video Player. I hate that's the issue because we've embedded every video and audio on every page with EVP.
And because it's a 3rd party software, we have no control over the fix.
So, last week, we built our own.
We now have to change out all the video code on more than 250 pages to get videos and audios working on every browser including all mobile versions. That will take most of this week.
You should see marked improvement by mid-week.
Issue 2:
Community - The forum and member blogs are not back up yet. As you may know, forums are notoriously dangerous as spam and hacker magnets. We had ours pretty well locked down, but we left an opportunity for free members (unknown to us) to get in and do a little damage.
We've engaged a 3rd party specialist to get it back up and build a secure fortress around the community.
We will no longer allow free access to our community other than to read member blog posts and public forum posts. It has come to this.
Issue 3:
Niche Mall - I expect Niche Mall to be down 3 months. I don't trust the software integration that we've used for the 100% commission sales, nor the custom software we built to house our product dB.
We're rewriting it all with better integration and better security standards. It will be back soon and a LOT more robust. Thanks for your patience on this one.
Issue 4:
Communication - Our e-mail segmentation is really a problem. We have a gazillion lists and no focus. Over the next few weeks, we'll be migrating to an integrated system using our current e-mail provider aWeber and Jack Born's AWProtools to remedy that.
(You'll want to pay attention to this because I think we're going to have a system that goes from 60 or 70 different lists to 5 with tags that let us know exactly what you've got, where you are in your business, and how we can help you most.)
Watch your e-mail closely during that period because we'll need your participation to make sure you are on the right list to see the right notifications. For example, I really never want members to see promotion emails for membership. That's just stupid. So, we're going to fix it.
Real Friends
Setting expectations and good communication is really important in a situation like this.
People, in general, are impatient. So am I. But if we show you improvement and tell you what's next, I think it builds a stronger community. That's proof by the comments below.
Of course, some folks don't want community. They want what they want and they want it now. We've lost a few members (less than 10) who were REALLY angry with us over the site rebuild. I understand that. But I also know how important it is to protect your information as well as to continually improve the quality of what we're doing.
So, thank you for your patience and continued support.
Why the MyNAMS Insiders Club is EXACTLY
what you're looking for!
MyNAMS TEAM - You never have to work in isolation again!
The MyNAMS Team goes way beyond the staff and support personnel. We've put together a group of people who make it their mission to ensure your success. With more than 75 instructors and 100s of members, you find people who can answer your questions quickly, partner with you to create products, and build relationships that help you launch your business or take it to the next level.
We've worked diligently to ensure you have the ability to communicate with us, instructors, and peers (at your own experience level) in a safe environment and find the right mentors or coaches just for you. We make the introductions that you want.
Look for the icon at the left in the benefits grid to see the specific team options we offer.
MyNAMS Training - Learn what you need when you need to learn it!
The MyNAMS Training system is focused on thorough step-by-step instruction with that meets you where you are. It makes no sense to teach you advanced strategies and techniques when you don't have a blog or website. And teaching you how to install a blog when you have dozens already is ridiculous. First, we determine where you are in your experience and then we point you to the right level of training that will enhance your business experience from Novice to Advanced.
Yes! We teach marketing, traffic generation, technology, keyword research and much more, but only when you're ready. And if you need help just getting the technical aspects of doing business online, we have more than 1300 tutorial videos in the Library.
Look for the icon at the left in the benefits grid to see the specific training options we offer.
MyNAMS Tools - Content, graphics, audio, checklists - we've got it for you!
The MyNAMS Tool belt comes with just about everything you need to get a business up and running. In fact, you can be selling products from the Niche Mall even if you've never sold anything before and don't have a website. One of the most frustrating parts about doing business online is realizing you have to nickel and dime yourself to bankrupcy before you can actually get a site up. Not with us.
We provide you graphics, article content, images, audio clips, reports, sales funnels, turnkey websites, and even adsense website portals so you can begin immediately to create or improve your business with confidence that you don't have to spend a ton more cash.
Look for the icon at the left in the benefits grid to see the specific tools options we offer.
To find out more about the MyNAMS Insiders Club, click the link below!
Ian Douglas says
Hi David,
Thanks for taking the time to explain what is going on behind the scenes. I am particularly looking forward to seeing the Forum up and running again. I think social interaction with like-minded people makes the journey to success much more enjoyable!
I am sure that we all send you and your team our best wishes as you continue to protect our community and website!
Ian.
David Perdew says
I’m with on that Ian. I thought we’d have it up last week, but when we got into, we decided we needed to make it rock-solid secure too.
Thanks
Paul Taubman says
David -Rebuilding a house is a lot easier than rebuilding a site with all the tech pieces, huh? i can only imagine the dust that will be found – and that is dust that is left over after you did all your cleaning!
MyNAMS has a ton of content and trust it will all come back, nice and clean and secure, in due time.
I won’t be going anywhere!
Be Well.
Paul.
PS – I lived in Henrietta for 5 years 🙂 I visited Cobb\’s Hill many times. I still try to get up for the Lilac Festival!
David Perdew says
Next time you go there Paul, take a look at 150 Shepard St. I’d like to know if all my hard work is still apparent 30 years later – wow… Really. 30 years. I guess. Jennifer went to first grade from that house 🙂
Ed says
Hi David,
I live in a suburb of Rochester and I am familiar with the Cobb’s Hill area — Do you still live in Rochester ? Are you originally from Rochester ?
THANKS !
Ed
David Perdew says
No Ed, I’m not. I lived there many years ago when I worked at the Gannett Rochester Newspapers. Loved lots of things about Rochester – the snow, not so much…
Bal Simon says
I really appreciate the proactive message, David. Thank you much.
– Bal
David Perdew says
thanks for hanging in there Bal!
K.K. says
There are many times in life when some discomfort or inconvenience is worth the gamble of a larger gain later down the line.
You’ve laid out your plan here, and I’m sure you will keep us all apprised from time to time as things progress. 🙂
Wishing you all the best in this massive undertaking—and get a good dust mask. 😉 😀
K.
David Perdew says
K – thanks for the good wishes.
That’s my philosophy too. I’ve never seen a challenge in my life that didn’t lead to something extraordinary
Bob Scardamalia says
Hang in there David. I’ve rebuilt a house (1840’s Greek Revival) in Upstate NY. I know what that’s like – don’t know the h&*# you’re going through with the site but I trust it will be better than ever when you’re done.
Bob
David Perdew says
I was wondering if that beautiful old farmhouse was the one you restored… Nice 🙂
Sheila Krichman says
David: It sounds like a TON of work. Hang in there. I think remodeling a house is a lot easier than remodeling the NAMS site. Thanks for staying in touch with your updates.
David Perdew says
I guarantee you that’s true. You know what to expect with a house. With what we’re doing here, we fix one problem and find another that we didn’t now about. It’s kind of like whack-a-mole…
Ryan K says
That’s rough! I can relate the the living in a house that is in a constant state of change and rebuild. My family and I did it several times over the years.
As for the site rebuild, I can only imagine…. and with all the members relying on you to make it all work smoothly.
I am still not a paying member and am waiting to see when you get things all back in order before I dedicate myself to your system.
I hope I will still be able to get in at the competitive rate that you were promoting prior to these problems coming down on you.
I know you will get this done and NAMS will be prepared to rock and roll in to a new era.
I will be looking for further updates!
Ryan K
David Perdew says
“…and with all the members relying on you to make it all work smoothly.”
That’s the pleasure and the pressure Ryan. Jump in soon because when we pull the trigger and tell folks we’re back (and that will be when the forum is back), we’re going to give people one week to get in at the old price. Then it will more than double.
David
Shelly Patrick says
Hi David,
Thanks for taking the time to give us an update. I had joined days before the site went down, so had only just started to explore. What I did see seems worth the wait and I look forward to meeting everyone in the forum once it is up again.
Cheers,
Shelly
David Perdew says
Shelly – you can see what a great community we have here. Thanks for being part of it.
Ute Goldkuhle says
To add to Paul Taubman’s comment above – “Rebuilding a house is a lot easier than rebuilding a site with all the tech pieces, huh?” – rebuilding a site may still be easier than rebuilding a life with all the intangibles, would you agree? But isn’t it amazing that we can do all? That is what a strong community is made of. NAMS is one of those communities!
Anyone who appreciates that will never leave such community!
Best Wishes, Ute
David Perdew says
Ute – I sure am glad to see you on the insiders’ calls. Thanks for all your support 🙂
Stan Fields says
Dave, you can’t please everyone, all of the time, especially those who don’t understand the technical side of a massive membership website like this. But, for those of us that are sticking around, we know how much effort you all put in to the site and the training/support and everything else here, and also know that when everything is complete, we will all benefit greatly, from the changes. Keep doing what your doing, this is by far one of the best communities for people in our industry and I for one am always extremely pleased with everything you do for us here. Cheers. Stan.
David Perdew says
Thanks Stan. You’ve been a great addition too.
Bryan Harnois says
Hey David – Thanks for the update. I’ve just been sitting back watching your email stream and silently cheering you and the entire NAMS Team on in this difficult rebuild.
The best of wishes to you all as you work to bring us a better more secure portal into our community. Don’t let the critics get you down : your dedication and great work is much appreciated by many.
Bryan
Claire Muzal says
This is what my mind speaks,”The people behind the scenes at NAMS are really showing their love for the community, and they are pursuing quality even to their own (financial and social) harm. Darn tootin it will come back to them in a tenfold blessing!” I was in a hurry to get out of the gate promoting NAMS products after NAMS9, but the delay has actually forced me to turn my attention to social media in a (beneficial) and unexpected way .” Thanks for the update David. “To every thing there is a season, and a time for every purpose….”
David Perdew says
Claire, I appreciate it. You’ll have a chance really soon. Get ready 🙂
Mike Norris says
Hey David,
Don’t worry about the ones that are leaving. You didn’t need them anyway. Bet Saban will have no problem replacing the guys he kicked off the team the other week. Same here. You will have no problem replacing the ones that left.
Keep up the good work. You got the best thing going man. Heading to spring training Thursday for a week. All ways some Alabama fans there I can joke around with.
Later
Mike
David Perdew says
Actually, I was just telling someone that we’ve only had a few folks leave – less than 10 probably. We’ve got one great community here. Thanks.
Enjoy the baseball.
Toni Nelson says
Just think about the class you can create from going through all of this! I had hoped to get really active on the forum for the launch of my book but with the issues the site it’s been difficult. Community is the major reason I joined MyNams. I look forward to everything getting worked out.
David Perdew says
And we’re going to get it back there really soon for you Toni. Thanks.
Virginia Nicols says
Thanks for taking the time to let us know what’s happening behind the scenes. After NAMS9 I knew you guys were for real, and this reinforces it. And thanks for keeping the Wednesday seminars going in the midst of it all. I’m sure that sometimes it’s tough to keep feeding the chirping baby birds when so much else is going on.
David Perdew says
Nah – the Wednesday Night Webinars are the fun part of the job 🙂 Good to see you and Joe at NAMS9 and welcome to the community.
Jay Dyson says
Thanks for the update, David. I’m in IT so I know about “technology breaks”. They can be a bear to say the least. Hanging in the with you.
David Perdew says
Yep – I was in IT too and I spent many sleepless nights on behalf of big clients who had 100s of testers and we still had to deal with the unpredictable. Thanks for the support Jay.
Kevin Riley says
I can hear the clattering of hammers. I don’t miss my days of renovations. You’ve got a great team there, and all will be as good as (if not better than) it was, very soon. When you’ve got as great a community as this, a little noise and dust doesn’t matter.
David Perdew says
Thanks Kevin. It always comes back to community and relationships. Thanks for being a part of it.
Lynn Augustus says
Hello David,
Thanks for the heads-up. Your approach and commitment to excellence are rather inspiring! Mitigation of risks is essential for all who use NAMs as a business-building resource. I learned in child-birth (a strange analogy, I know) that a planned cut is better than a tear. So a planned rebuild is evidence of vision and of a pro-active approach, it minimizes recovery time and ensures an improved user experience. NAMs is a solid no-hype zone that real people can relate to, and I’m sure it will be around for the long term, so keep up the great work.
David Perdew says
Thanks Lynn. It feels like child-birth 🙂 not so strange 🙂
Angie Newton says
I for one am very thankful that you pulled the site knowing it was unsafe. I would much rather wait it out over having anything of mine compromised. Sad to hear anyone left but they probably didn’t have a chance to see what a grand community we do have. Forums are horrible for hacking and spam so take all the time you need lol
I’m proud to be part of this community so thanks for all you do.
David Perdew says
And we’re proud to have you 🙂
Regina Reiter says
I’m a new member who first experienced NAMS at NAMS9. I was impressed with the community there and I got a lot of help during the weekend. I appreciate how open and straightforward you are being during this situation. It’s encouraging being in an organization that’s not hiding anything and just trying to look good. Thanks!
David Perdew says
Thanks Regina and it was great to meet you at NAMS.
Candy says
We appreciate all that you do, David. I especially like that you keep us informed about what’s going on! NAMS will be better from all of this dust and debris. Thanks!
David Perdew says
Thank you Candy.
Melanie Davis says
Thank you, David, for the latest updates 🙂
I want to express my gratitude for your integrity and desire to “protect our information as well as to continually improve the quality of what we’re doing.”
Patience, indeed, is a virtue. For me, I applaud the path you have chosen, and am willing to wait with anticipation of what will be revealed once all of the remodeling has been completed.
I know that all that you do and offer is done from an authentic heart and place of excellence.
Thank you kindly, and all of the NAMSters behind the scenes, working ferociously to re-build this amazing beast we know as MyNAMS — cannot wait for the virtual ribbon-cutting 🙂
With joy and gratitude, my friend!
David Perdew says
Thanks Melanie for being a great NAMS contributor.
Patricia del Valle says
Hi David,
Thank you for the email. I do appreciate the monumental task you have (and have had for awhile) on your hands. And yes, maybe I’m one of the ones you don’t need, because I’ve been struggling to recuperate from a financial setback from a server crash from a previous website. And after much expense finally heard from them. So, I am the one who needs a supportive organization like Nams. But that’s over now.
That being said, I can tell you it has been a huge disappointment to see how, at least some members, like me, just getting their feet wet, were not given a contact or told to hold off completely until things got better. I was so happy to have found My NAMS, and was so impressed and inspired by the format, content, the people and all of it.
But I could not tolerate being shut out like that without a clue and getting jerked around by the zendesk or whatever it is. I don’t know if they’re just full of themselves or it was not their job, or the zendesk is automated … whatever. A contact would have saved the day for me. And I am not impatient. I’m a good person. I would have understood and waited.
And as far as building a house. I have some re-building to do on mine, and would appreciate the opportunity to earn some money to do that.
Sincerely and respectfully,
Patricia del Valle
P.S. I’m grateful to Jen for being so kind–but I had to ask another member to help me in order to reach her or even know there was someone to reach for that matter.
David Perdew says
Patricia,
I was so sorry to see you leave. You made such a glowing comment on the site a little more than a month ago, it really bothered me to see how we’d let you down.
“Not needing” someone is not my style. Our vision statement is: “Help as many people as possible become successful with their online business and build wealth in the process.” So, I don’t give up easily. If ever.
And I’m especially troubled that you felt like we didn’t respond fast enough and you felt jerked around. That part troubles me most.
When people leave us because they’ve decided we’re not a good fit for them, then I understand. If they leave because we didn’t serve them well, that’s unforgivable… My apologies. I hope you return when you can trust us again.
Patricia del Valle says
Thanks for your email, David,
It wasn’t that your reply wan’t fast enough. I could not find a contact name, period. BTW, by the grace of God, I’ve learned to forgive much worse infractions. And it’s never one-sided. None of us is perfect. Frankly, I don’t know what I did wrong, but I couldn’t find a contact name and found myself totally out of the loop in a zendesk apiral of “going nowhere.”
I just want to heal this misunderstanding and lack of communication … if that’s okay with you.
Where did you send my refund ? And what can I do to heal this situation … if that’s possible?
I sent Jen an email also, the other day. When you have time, talk with her, see what you come up with.
Respectfully,
Patricia
P.S. Holding a grudge, blaming, is a cancer in itself and very unhealthy. I don’t subscribe to such things! I strive to get answers and clear misunderstandings.
Robin Smith says
Hi David,
Thanks for taking the time to let us know what is happening and what is coming next. No matter how long it takes, it will be well worth the wait. Those who are leaving wouldn’t have been happy regardless of how wonderful things were. As someone who has just lived through a major remodel of 2/3 of our house, I know patience is a virtue and it will just make the finished product that much sweeter.
Thanks for all you and your team are doing.
David Perdew says
Thanks for your patience Robin. I hope mine holds out too…
Kelly McCausey says
One thing I know for sure – you and your team have been doing all they can – all the way through. I know this because I know YOU and your work ethic. I know this because I know YOUR TEAM and their heart for doing things with excellence.
I realize there are newcomers who don’t know you. I suppose they’ve assumed the worst and that’s sad – but understandable. I’m glad you’re keeping such a great attitude, I know it can’t be easy.
Hang tight folks – MyNAMS will rise again, awesome and better than ever. It is worth the wait 🙂
David Perdew says
You know Kelly, this actually points to one of my realizations (goals) for this year. I can no longer stay in the background nearly as much as I’d like to. I’m going to have to get out front and lead a little more so people do get to “know” me. I appreciate your trust and faith. And your prayers – glad to be on your list 🙂
Suellen Estes says
David,
Thanks for the elaboration on the website progress. I know it’s been a hassle for you, but I know that when everything gets back up it will be terrific.
Thanks to you and the team for all that you do.
David Perdew says
Thank you Suellen – hassle yes, but privilege to serve? You bet 🙂
David Rooke says
Two things…
1. This isn’t a ‘you’re a nice guy, David’ comment. But, more about ‘Leadership in Crisis’. I’ve found myself thinking how secure it is to see you at the helm as one who is a member. Perhaps your posts will be the daily basis for a later eBook on just that and how you applied it to MyNams crisis this year.
2. I’ve seen your use of monetizing existing content as a way that actually put a dollar or two into the coffers that was helpful when the crisis occurred and you were able to invest in the changes that also would make MyNams better. I have been inside your long list of current and older content (page name?) and realized that while you do monetize it there, the layout was difficult and could make buying it so much easier and even fun if you modernized it. Regards.
David Perdew says
Wow – thanks for the compliment and the idea David. It’s a good one.
Yep – the old days of ugly web pages are over. We need to modernize and we were actually pretty close to doing that until we got sidetracked with this whole thing…But I now have other ideas for making this even better… Thanks.
Laura Wagner says
Thanks for the update David. All told, I’d say we spent about 10 yrs. remodeling our 100+ yrs farmhouse while living in it with little kids. Kitchen and bathroom are the worst! But it’s such a good feeling when it’s done. I’m sure you’re experiencing the same thing with your site. I know how frustrating it can be when code doesn’t work no matter how hard you try. But then suddenly it all comes together and does what you think it should do and you swear people in the next county can hear your screams of joy! Been there many times.
What I’m wondering is if I can now get to the recordings from the last NAMS that I purchased just as you were all finishing up the event? I couldn’t make it this year so I was very happy to see the recordings offered at such a great price. Rather than hunting around, I figured it would be easier to ask. Maybe someone else is wondering the same thing. Thanks so much. Laura
David Perdew says
We missed you Laura. You should be able to access all of those audios and pdfs now. We’re having no issues with those. And if you purchased the videos, you can access those too – no issues. If they’re not in your active subscriptions when you login, submit a support ticket at http://namssupport.com and let’s get that taken care of.
Laura Wagner says
This is great David! The replays are so organized and pretty too. I’m listening to Mike Stewart right now. I’m hoping he gives me an excuse to buy an iPad!
btw – no hunting required. All the membership stuff is right there – easy as can be. Thanks so much.
David Perdew says
Glad to hear it was where you expected it…
Cecilia Davis says
Thank you David for the update.
Now I will be less of a pest. You all are doing a great job.
David Perdew says
Never a pest Ceci – you and everyone else have a right to get what you expect and asking questions about why it’s not doing what you think it should is the only way to get it corrected. Thanks for hanging in there.
Patti Massullo says
Hey David
Thanks so much for the update. Things happen and I can totally see how hard you are working with your team to get this back up and running and to make this an awesome community!! I for one, am grateful for your authenticity and hard work to make us a NAMS “family” that runs smoothly.
Hang in there!! When it’s done, it will be so worth it!!
Blessings,
Patti
David Perdew says
Thanks Patti. Good to hear from you.
JanLynn says
I appreciate all the work that you are doing to make MyNams a safe awesome site. Thank you.
David Perdew says
You bet JanLynn – it’s going to be even tighter in the future…
Tanya Smith says
Thanks David, with such a tremendously large database of content and so many ways NAMS delivers info, it’s no surprise things may take a little time to get adjusted especially with all of the challenges that have risen. Just know that your positive intention and your great “moving forward” attitude is contagious. In spite of all the recent obstacles NAMS is facing, NAMS and its circle of influence have a bright future ahead. Be encouraged & keep your focus. You can’t go wrong when your heart is set on serving others. That’s the spirit I saw at NAMS 9. Regards.
David Perdew says
I’m very encouraged Tanya… Thanks for the support, and your contribution to the community through the intern program and at NAMS.
Ellen Finkelstein says
David, I appreciate the update, as has everyone who commented. We understand and it’s great that you’re spending the time to make the NAMS site stronger. I’m interested in the video player you created — I think it could make a great product, because there isn’t much out there that’s solid. (I’m writing an e-book on how to create video and put it on a website.)
I also miss the community, but will wait for it to come back. I’m not going anywhere!
David Perdew says
Ellen, you’re right. This simple little plugin will be a valuable little product when we’re done. It removes all the unnecessary stuff and just focuses on getting the videos to play correctly. I’ll let you know when it’s ready for prime time.
Elizabeth Cottrell says
David, I’m enormously grateful for the update and impressed that you have your priorities exactly right. As you face your obstacles and frustrations, just think about the exciting and solid foundation you’re building! It will definitely be worth waiting for, and you’ll have mountains of content for us when you’re done, just from the lessons you’ve learned.
David Perdew says
Thanks Elizabeth – we’re getting there. And I already have mountains of content and don’t really want any more on this subject 🙂
Sherie Smith says
Hi David, I appreciate your loyal watchcare to hold us as far away from the wolf’s mouth as possible until you know the system is safe again. I’ve been a part of NAMS since NAMS7/Feb2012) and my only regret was not being able to attend sooner. While there are limitless things about NAMS to applaud, I’d like to address Patricia’s experience in hopes this may provide some understanding for her, as well as for you.
My personal experience with Support before the ZenDesk has ALWAYS been first-class and prompt, sometimes even in spite of the time of day. I’m a night owl, and many times I’d receive a reply from Jen late at night, even though it was even later in her time zone. She’d still be putting in the late hours to care for our needs and concerns. But, in support of Patricia’s experience, there was a time awhile back when I had a similar thing happen. It seemed that the ZenDesk was working correctly but I never receive an answer, not even an automated response. I tried to get through to Support for several days and finally stopped trying.
Knowing this was not normal, I suspected an issue with the system. Had I not been familiar with the typical response and service from NAMS, I would have been both hurt and frustrated. It sounds like Patricia may have been trying to get into Support along that same period of time, except she didn’t have any background with NAMS Support for comparison. Even the best of systems sometimes has a hiccup and needs a little TLC. Luckily for us, that is few and far between with NAMS under normal situations.
David, you and your team are greatly appreciated and we know NAMS will be better than ever when the dust settles. We just need to practice a little patience until all the cobwebs have been swept away.
Looking SO forward to August already! I can hardly wait!
David Perdew says
Sherie – what a nice comment. Thanks. I think the problem with the Zendesk was that it was different and not what we’re used to. But it will be. I know I get a little confused there myself when I venture in. But now, I rely on others to handle the support – they do a much better job than I would.
Kaya Singer says
I would wish people well – who get angry over the site rebuild. Those aren’t your ideal customers:) The rest of us 97% are with you and supportive. We’ve all had our own version of business crisis. personally, I want community! You are brilliant at that and without it I wouldn’t be as involved.
David Perdew says
Thanks Kaya – I always use to scoff at disaster recovery plans when I was a consultant. No longer! Disaster recovery has to be a big part of business planning.
Adela Rubio says
David,
Thanks for your transparency. You’ve got a lot of work in store, it will be better for all. I’m watching and learning. Thanks for the opportunity. ~ Adela
David Perdew says
Thanks Adela – I hope everything is getting back to normal on your end too after the fire.